Support the Design

In-Service support is achieved within an ILS Programme through the implementation of the Support system designed during the early lifecycle stages, and the provision of the services and resources as required to maintain the overall capability. The movement from the Manufacturing phase to the In-Service phase results in the moving of focus from development activities to In-Service support. The management and responsibilities of the delivery team may also change to better address this changed focus.

The major activities surrounding In-Service Support fall into the following four categories:
 • Ensure support solution delivered..
 • Manage change management.
 • Monitor value for money against evolving use.
 • Monitor performance against the contract..

A Configuration Control Management Committee (CCMC) will ensure:
 • The delivered support is in accordance with the Support Contract.
 • Usage, defects, training and technical information are monitored, managed and controlled.
 • Trend analysis is carried out to identify potential modifications to improve reliability.
 • Modifications
 • Technological insertions to meet User requirements.
 • Obsolescence is managed.

Periodic reviews of the Support Solution are conducted, using ILS principles, to ensure it remains the best value and optimised.